Refund policy

When you place an order in our store, we make the ordered products custom for you. This means that you can not return products ordered in our merch store (e.g. if you ordered the wrong size or if you change your mind afterwards) according to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011.

You can return items only if you receive them damaged or if you received the wrong item.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.

To help us resolve this for you quickly, please email us at shop@knowdrugs.app within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@knowdrugs.app.