Shipping policy

Production

Most of our merchandise is produced to order by a third-party print-on-demand fulfilment provider. Average production/fulfilment time is normally around 2–5 business days, but this is an estimate and can vary.

Delivery time

Shipping time depends on the destination, shipping method and fulfilment location. Where an estimated delivery time is shown in the shop, checkout, order confirmation or tracking information, it is an estimate unless expressly stated to be a binding delivery date.

If an order is significantly delayed, please contact shop@knowdrugs.app. Statutory rights relating to delayed delivery remain unaffected.

Shipping charges

Shipping charges applicable to your order are displayed before you submit the order.

Tracking

Where tracking is available for the selected shipping method, tracking information is sent after dispatch.

Incorrect shipping address

Please check the shipping address carefully before submitting the order. If you discover an error, contact us as quickly as possible. Whether the address can still be changed depends on the production and shipping status.

If an incorrect address supplied by the customer can no longer be corrected and causes additional shipping, return or reproduction costs, those additional costs may be charged to the customer to the extent permitted by applicable law. This does not apply to errors attributable to us.

Damaged, defective or incorrect delivery

If an order arrives damaged, defective or incorrect, please contact shop@knowdrugs.app as soon as reasonably possible and, where possible, include the order number and photographs. This helps us process the matter quickly with our fulfilment provider.

The request for prompt contact and supporting information does not limit statutory conformity or defect rights under the law applicable to the purchase. Internal claim deadlines imposed on us by our fulfilment provider do not shorten statutory rights against us as seller.